Terms of delivery

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General

LittleVolpi, business ID: 3350152-2, is an online store operating in Finland. The company's current market area is Finland, the EU and the USA. These delivery and terms of use contain the online store's current practices regarding ordering, payments and deliveries.

The terms and conditions of delivery and use are valid from January 16, 2025. We may make changes to the terms and conditions unilaterally, so please review the terms and conditions of delivery and use regularly before ordering.

Ordering

The customer places an order in our online store at www.littlevolpi.com. The customer selects the products they want in the shopping cart. When placing an order, the customer provides their name, address, telephone number and email address so that the order can be processed and delivered. In addition to this information, the company customer also provides the company's business ID.

The customer accepts the terms and conditions of order and delivery before ordering. Without accepting the terms and conditions, placing an order is not possible!

It is the customer's responsibility to check that the information provided is correct. Correct information ensures that, for example, the order and related documents arrive at the destination. The customer is responsible for any costs if the information provided is incorrect. When ordering from our online store, the customer is required to have read our terms of delivery and use and our privacy policy. The customer understands that completing the order creates a contract between the company and the customer, to which the company's operating practices and Finnish law apply.

The customer will receive an order confirmation by email after placing the order and a delivery confirmation after the order has been delivered. If the customer has not received any confirmations by email, they should contact littlevolpico@gmail.com .

Tariff

The current price and features of each product can be found in the product description. We reserve the right to change prices, so please always check the price of the product before ordering.

Products include VAT of 25.5%.

Shipping is free on all orders.
Shipping costs are discussed separately in the "Shipping Prices" section.

Order processing times

The store's products are digital and are delivered directly to the customer's email after ordering.

We reserve the right to temporarily close the store to clear the order queue in the event of any technical delivery difficulties. We will announce this on social media.

Delivery times are discussed in the section "Delivery times".

Delivery times

Digital products are delivered immediately to the customer's email.

Delivery prices

There are no shipping costs for digital products, as the products are sent to the customer's email after ordering.

Payment options

Payment options in the online store are currently Klarna, PayPal, and card payment options are Visa, MasterCard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay and Google Pay. Card payment methods are enabled by Shopify Pay.

Through Klarna, it is possible to receive an invoice with a cost-free and interest-free payment period of 30 days, or to split larger payments into parts. The customer can choose the most suitable payment method.

Problem cases

The customer must notify us immediately if there is any error in the ordered product.

Complaints should be made by email to littlevolpico@gmail.com . The message should include the order number, describe the situation, and attach a photo or video if possible.

We aim to resolve problems through negotiation, so please contact us immediately so we can handle the matter as smoothly as possible.

Returns

Digital products do not have the right to exchange or return, as the product is delivered with the customer's consent immediately after purchase.

The customer consents to the delivery of the product by accepting the delivery and terms of use before the checkout stage and by paying for the product.